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AppleCare for Enterprise

The Ultimate help desk for your help desk.

Get 10% discount on AppleCare for Enterprise

Helpdesk and 24/7
Employee Support

You’ll be answered for priority 1 and priority 2 issues, 24/7, receive assistance with mobile device management (MDM), and gain access to the AppleCare Enterprise Portal for claim submission. Additionally, with the modified plan, you’ll have the option to schedule a dedicated support session with an Apple expert for in-depth consultations on specific technical challenges or project requirements. This added feature aims to provide even more comprehensive support tailored to your organization’s needs

Onsite Hardware
service & courage

You have the flexibility to select an on-site service plan lasting two, three, or four years from the date of device purchase. With AppleCare for Enterprise, any hardware issues that arise during this coverage period will be promptly addressed to minimize downtime. You can opt for an on-site intervention at your office starting from the following business day, or visit one of the authorized service centers for efficient resolution. Rest assured, AppleCare for Enterprise is designed to ensure you can get back to work as soon as possible, maintaining productivity and minimizing disruptions.

Support for End users

With AppleCare for Enterprise, your end users enjoy priority access to Apple support, available 24/7, throughout the week. This reduces the burden on your internal help desk, as it provides telephone technical support directly to the end users. It’s the most efficient way to obtain answers regarding hardware, operating systems, and Apple apps. Moreover, your team will receive expert assistance in setting up personal accounts and configuring settings, ensuring a seamless and hassle-free experience for everyone.

Additional device repair or replacement

AppleCare for Enterprise covers the repair or replacement of up to 5% of iPhone or iPad devices or up to 2% of Mac computers at no extra cost, subject to Service pool opted. This includes accidental damage caused by employees, providing a worry-free solution to keep your devices running Smoothly.